Attendance and Cancellation Policy
In order to better serve you and make quicker progress toward goals, regular attendance to therapy is imperative. The most common cause of lack of progress is inconsistent attendance. Please thoroughly review your responsibilities outlined as follows:
I am responsible for attending speech/language/voice therapy sessions as scheduled. I understand that I must maintain at least an 80% attendance rate, or risk losing my appointment slot.
In the event of a cancellation, I will provide as much notice as possible. "Non- emergency" cancellations require 24 hours’ notice and include vacations, pre-planned medical appointments, family events, parties, sports events, lack of babysitter or anything that is not designated as "emergency". If the session is not cancelled within 24 hours’ notice, I understand I will be responsible to pay $50. "Emergency" cancellations are accepted only for illness (fever within the last 24 hours, strep, unidentified rash, diarrhea, vomiting, or any highly contagious illness), illness of a family member; or death in the family. In the event of an emergency cancellation, I understand I still must notify the office on the day of the appointment to avoid a "no show" fee of $50.
I understand that Joseph Falkner may send me an email reminder the day before my scheduled appointment, as a courtesy. I recognize that my attendance is not dependent upon the receipt of an email reminder.
In order to better serve you and make quicker progress toward goals, regular attendance to therapy is imperative. The most common cause of lack of progress is inconsistent attendance. Please thoroughly review your responsibilities outlined as follows:
I am responsible for attending speech/language/voice therapy sessions as scheduled. I understand that I must maintain at least an 80% attendance rate, or risk losing my appointment slot.
In the event of a cancellation, I will provide as much notice as possible. "Non- emergency" cancellations require 24 hours’ notice and include vacations, pre-planned medical appointments, family events, parties, sports events, lack of babysitter or anything that is not designated as "emergency". If the session is not cancelled within 24 hours’ notice, I understand I will be responsible to pay $50. "Emergency" cancellations are accepted only for illness (fever within the last 24 hours, strep, unidentified rash, diarrhea, vomiting, or any highly contagious illness), illness of a family member; or death in the family. In the event of an emergency cancellation, I understand I still must notify the office on the day of the appointment to avoid a "no show" fee of $50.
I understand that Joseph Falkner may send me an email reminder the day before my scheduled appointment, as a courtesy. I recognize that my attendance is not dependent upon the receipt of an email reminder.